Privacy Policy

Dr. Ho Cao Vu Clinic is committed to protecting the privacy and security of our patients' personal information. This policy explains how we collect, use and protect your information when you visit this website and use the clinic's services.

Last updated: 7 September 2026

1. Information we collect

We may collect your personal information when you:

  • Request a consultation or book an appointment through this website
  • Contact the clinic by telephone, email or contact form
  • Subscribe to receive news and promotional information

The information collected may include:

  • Full name, telephone number and email address
  • Date of birth and gender, where a service requires it
  • Photographs and medical information, where you choose to provide them when booking a consultation

2. How we use your information

We use patients' personal information to:

  • Confirm appointments and provide consultation and patient care
  • Send information about promotions and new services, where you have agreed to receive it
  • Improve the quality of our services and your experience on this website
  • Meet legal requirements or the requirements of competent authorities

3. Sharing your information

Dr. Ho Cao Vu Clinic undertakes not to sell, trade or share patients' personal information with third parties, except in the following cases:

  • Where the patient has given consent
  • Where required by law or by a competent authority
  • Where information must be shared with partners who support the delivery of our services — for example an appointment system or a patient care service — in which case confidentiality is maintained in accordance with the applicable rules

4. How we protect your information

We apply strict security measures to protect patients' personal information against unauthorised access, loss or misuse, including:

  • Encryption of data
  • Protection systems against unauthorised access
  • Restricting access to information to staff whose duties require it

The current security status of this website, together with the results of independent verification, is published on our Security & Trust page.

5. Your rights

You have the right to:

  • Request correction, updating or deletion of your personal information
  • Opt out of receiving promotional information from the clinic
  • Ask us for details of how your personal information is used

To exercise these rights, please contact us using the details below.

6. Changes to this policy

We may update this privacy policy from time to time to reflect new regulations or security requirements. Any change will be published on this website, and we recommend checking this page periodically for the most recent version.

If you have any question about this privacy policy, please contact us.

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